Lifetime Warranty

We stand behind everything we sell. That's why we offer a limited lifetime warranty on all US orders.

 

Warranty Information

This limited lifetime warranty applies to physical goods, and only for physical goods, purchased from www.Hystarshop.com. Only valid on US based orders. All warranty claims that are filed will be accepted or rejected at the sole discretion of our company. Any return shipping costs incurred for the purpose of inspecting products are the responsibility of the customer unless otherwise specified by our team.

What does this limited lifetime warranty cover?

This limited lifetime warranty covers any defects in material or workmanship under normal use during the lifetime of the product.

How does the process work? 

We will replace, at no charge, products or parts of a product that proves defective because of improper material or workmanship, under normal use and maintenance. If we do not carry or otherwise have that specific product in stock we will either issue a gift credit or a replacement of equal price.

How long does the coverage last?

The warranty period for all products purchased through www.hystarshop.com is indefinite.

What does this limited warranty not cover?

This limited lifetime warranty does not cover any problem that is caused by malfunctions or damage not resulting from defects in material or workmanship. 

How do I start a claim?

To start the warranty process you will need to take pictures of the issue if applicable. Send the pictures along with a description of the problem and your order number to Support@hystarshop.com or go to Contact Us We will respond to your claim within 48 hours.